1. I can’t get anywhere with my insurance company. How can Client Advocate help?

Answer: After years of experience working on the ‘inside’, and working as an advocate, we speak the same language they do.

2. My provider says they submitted the paperwork properly but the claim was denied. Why does this happen?

Answer: This is a common problem. The provider of medical service wants to help but doesn’t know how or what went wrong. In a lot of auditing, we find common human errors including coding errors that effect the processing of a claim

3. How much will it cost to get help to fight my medical insurance nightmare?

Answer: The initial client consultation is free of charge. Total cost depends on the complexity of the claim and the number of hours spent.

4. How do I get help from Client Advocate?

Answer: Send an email to clientservice@clientadvocateins.com with information regarding your case. We respond to all emails and after our discussion, we will inform you if we can help.

5. Do I have to sign anything?

Answer: You will be asked to sign a service agreement, an authorization to release information, and a HIPAA authorization. This is to protect you as well as explain what is expected of Client Advocate.